Lifestyle

Making Life Easier with Maynilad Paperless Billing Program

Maynilad just launched their Paperless Billing Program which is a program that allows Maynilad customers the option to receive an Electronic Statement of Account (e-SOA) instead of the physical copy of their SOA.

Here is what I like about it going paperless.

1. On-the-go Convenience

With  Maynilad Paperless Billing Program, I can access my account and pay my water bills online anytime, anywhere.

2. Reduced Carbon Footprint

I can help make the planet a little greener by eliminating the need to use paper. Paperless statements can help save our trees.

3. Less Stress

I no longer have to go through a pile of papers whenever I need to retrieve a past statement. And I can do away with paper clutter at home. 

It removes the need for physical contact with meter readers to get your hard copy SOA, thus preventing possible COVID-19 transmission.

Who can enroll in the program?

Either the registered owner or the tenant/occupant can enroll in the program. One enrollee per account will be allowed.

How to enroll in the program?

Ø  Customers with My Water Bill online portal account as of October 22, 2021

All customers with My Water Bill online portal account as of October 22, 2021  will be pre-enrolled in the program, thus they will stop receiving a printed SOA starting with their November 2021 billing.

These customers will receive SMS and email notifications regarding the pre-enrollment. Those who are not interested to enroll in the program may opt out. Just text MAYNILAD<space>OFF<space>PAPERLESS<space>CONTRACT ACCOUNT NUMBER send it to 09191626000.

Note: If the customer decided to opt out less than three working days before their reading date, the customer will still be automatically enrolled in the program. The unenrollment will only take effect in their December 2021 billing.  

Ø  Customers who will create My Water Bill online portal account starting October 23, 2021 onwards

Enrollment can be done via SMS once the account has been validated.

To enroll, just follow the syntax below and send it to 09191626000.

MAYNILAD<space>ON<space>PAPERLESS<space>CONTRACT ACCOUNT NUMBER

The customer must ensure that the mobile number being used for the enrollment is the same mobile number registered in the My Water Bill online portal account.

Ø  Other customers

You may contact Maynilad through any of the following channels and provide your name, Contract Account Number (CAN), mobile number, and email to enroll in the program.

1. Maynilad Hotline 1626 (Metro Manila) or 1-800-1000-92837 (Cavite Province)

2. Official Maynilad Facebook page (/MayniladWater) or Twitter account (@maynilad)

3. Maynilad Email: customer.helpdesk@mayniladwater.com.ph

4. Maynilad Business Area (BA) Offices

5. Maynilad Zone Specialists

6. Maynilad Website (https://www.mayniladwater.com.ph/contact-us/)

Do I still need to enroll to the Maynilad Paperless Billing Program if I already have a My Water Bill portal account?

Ø  Only the customers who will register to My Water Bill online portal account starting October 23, 2021 will still need to register. If you have portal account on or before October 22, 2021, you will be automatically enrolled to Paperless Billing Program. Please see  details under How to enroll in the program.

When will my application be activated?

Ø  The activation will take effect on your next reading schedule after your application has been approved. This means that you will start receiving the e-SOA in the next billing cycle, or one month after your application was approved. Note that once the application for the Maynilad Paperless Billing Program is activated, you will no longer receive a hard copy of your water bill.

Enrollment Scenario 1: Customers with validated My Water Bill portal account on or before October 22, 2021.

Date of automatic pre-enrollment in Paperless Billing Program: October 22, 2021

Reading Schedule: November 2, 2021

Activation of Paperless Billing enrollment: November 2021 SOA (customer will no longer receive a hard copy of bill)

If the pre-enrolled customer opted out at least three working days before their next reading date, the customer will not be enrolled in Paperless Billing Program. However, if the pre-enrolled customer opted out less than three working days before their next reading date, the unenrollment will take effect the following month—i.e., for November 2021, the customer will not receive a printed copy of their SOA. The said customer will again start receiving the printed copy of their SOA in December 2021.

The customer who opts out may again enroll to the Paperless Billing Program. Just follow the instructions under How to enroll in the program.

Enrollment Scenario 2: Customers who enrolled via SMS, BA offices or Contact Center

Date of enrollment in Paperless Billing Program: November 5, 2021

Reading Schedule: November 20, 2021

Activation of Paperless Billing enrollment: November 2021 SOA (customer will no longer receive a hard copy of their SOA)

Enrollment Scenario 3: Customers who enrolled via SMS, BA offices or Contact Center

Date of Enrollment in Paperless: November 15, 2021

Reading Schedule: November 10, 2021

Activation of Paperless Billing enrollment: December 2021 SOA (customer will no longer receive a hard copy of their SOA)

When will the e-SOA be available after meter reading?

Ø  The e-SOA will be available in the My Water Bill online portal, or will be sent via email or SMS (for customers who opt to receive it via these channels) one (1) day after the meter reading.

Should I be concerned about my data security and privacy when I enroll in the Maynilad Paperless Billing Program?

Ø  There will be no cause for concern, as any data and information collected from customers during the process of enrollment are subject to Maynilad’s Data Privacy Policy. Visit this link to know more: https://www.mayniladwater.com.ph/privacy-policy/

How do I contact Maynilad if I have other questions regarding the Maynilad Paperless Billing Program?

Ø  Customers may reach us via the following channels to know more about the Maynilad Paperless Billing Program:

1. Maynilad Hotline 1626 (Metro Manila) or 1-800-1000-92837 (Cavite Province)

2. Official Maynilad Facebook page (/MayniladWater) or Twitter account (@maynilad)

3. Maynilad Text Hotline: 0998-8641446

4. Maynilad Email: customer.helpdesk@mayniladwater.com.ph

5.  Maynilad Website (https://www.mayniladwater.com.ph/contact-us/)

6. Maynilad Business Area (BA) Offices

7. Maynilad Zone Specialists

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